Intel(R) Network Connections Software Version 18.5 Release Notes ================================================================ July 16, 2013 This release includes software and drivers for Intel(R) PRO/100, Intel(R) Gigabit, and Intel(R) 10GbE network adapters and integrated network connections. Contents ======== - What's New in This Release - Operating System Support - Installing Drivers and Intel(R) PROSet for Windows* Device Manager - User Guides - Intel Fiber Optic Adapters - Saving and Restoring Adapter Settings in Microsoft Windows operating systems - Teaming Notes - Jumbo Frames - Power Management and System Wake - Microsoft* Windows* 8.1 and Windows Server* 2012 R2 Notes - Microsoft* Windows* 8 and Windows Server* 2012 Notes - Microsoft* Windows* 7 and Windows Server* 2008 R2 Notes - Novell* NetWare* Notes - Intel(R) 82562V and 82562GT 10/100 Network Connection Notes - Intel(R) 10GbE Network Adapter Notes - Quad Port Server Adapter Notes - Known Issues - Customer Support What's New in This Release ========================== - Support for Microsoft Windows 8.1 - Support for Microsoft Windows Server 2012 R2 - Support for the Intel(R) Ethernet OCP Server Adapter X520-2 - Support for the Intel(R) Ethernet OCP Server Adapter X520-1 - Removed driver and software support for Microsoft Windows Vista* - Removed driver and software support for Microsoft Windows Server 2008 R1 - Removed Microsoft Windows driver and software support for Itanium-based systems Operating System Support ======================== The most recent software and drivers for unsupported operating systems can be found on the Intel Customer Support website at http://www.intel.com/support/go/network/adapter/home.htm Some older Intel(R) Ethernet Adapters do not have full software support for the most recent versions of Microsoft Windows*. Many older Intel Ethernet Adapters have base drivers supplied by Microsoft Windows. Lists of supported devices per OS are available at: http://www.intel.com/support/go/network/adapter/nicoscomp.htm Installing Drivers and Intel(R) PROSet for Windows* Device Manager ================================================================== You must have administrator rights to install or use Intel PROSet for Windows Device Manager. Intel recommends the following procedure for installing drivers: 1) Cancel any Found New Hardware Wizard screens that open. 2) Start the autorun located on the CD or in your download directory. 3) Click "Install Drivers and Software" and follow the instructions in the install wizard. Intel(R) PROSet functionality is integrated with the Windows Device Manager. To configure Intel(R) Ethernet Adapters and Controllers, open the Windows Device Manager. Do not open adapter, team, or VLAN properties from the network control panel as you may be prompted to reboot your system. You must upgrade PROSet when upgrading drivers. Failure to do so will result in instability and missing tabs in Windows Device Manager. For software and driver versions prior to Release 16.2, if you have Fibre Channel over Ethernet (FCoE) boot enabled on any devices in the system, you will not be able to upgrade your drivers. You must disable FCoE boot before upgrading your ethernet drivers. This issue is resolved in Release 16.2 and beyond. Intel PROSet for Windows* Device Manager is not supported on the following devices ---------------------------------------------------------------- * Intel(R) 82552 10/100 Network Connection * Intel(R) 82567V-3 Gigabit Network Connection Intel PROSet fails to install ----------------------------- A possible cause could be the Windows Modules Installer service is disabled. The installer for Intel PROSet requires this service. You can enable this service from the Administrative Tools -> Component Services control panel. User Guides =========== Several user guides for Intel Network Connections are available for this product. You may access them in the following ways: - On Windows-based systems, start the autorun program on the Intel CD, then click "View User Guides". - Double-click "index.htm" located in the root of the Intel CD. - Go to http://support.intel.com. User Guide Known Issues ----------------------- "A script on this page is causing Microsoft Internet Explorer to run slowly" error ------------------------------------------------------------- Upgrading to Microsoft Internet Explorer version 6 or later will resolve this issue. Intel Fiber Optic Adapters ========================== Caution: The fiber optic ports may utilize Class 1 or Class 1M laser devices. Do not stare into the end of a fiber optic connector connected to a "live" system. Do not use optical instruments to view the laser output. Using optical instruments increases eye hazard. Laser radiation is hazardous and may cause eye injury. To inspect a connector, receptacle or adapter end, be sure that the fiber optic device or system is turned off, or the fiber cable is disconnected from the "live" system. The Intel Gigabit and 10GbE network adapters with fiber optic connections operate only at their native speed and only at full-duplex. Therefore you do not need to make any adjustments. Use of controls or adjustments or performance of procedures other than those specified herein may result in hazardous radiation exposure. The laser module contains no serviceable parts. Saving and Restoring Adapter Settings in Microsoft Windows operating systems ========================================================== You can save and then restore adapter settings through the script SavResDX.vbs. Intel PROSet is required for SavResDX.vbs to function correctly. The Restore operation requires the same operating system as when the configuration was saved. Major Operating system upgrades and saving your configuration ------------------------------------------------------------- Your network device settings, including teams and VLANs, are not saved when you upgrade your operating system. You must reinstall your network drivers and software and reconfigure your network devices. This applies for upgrading from one version of Microsoft Windows to another (i.e., upgrading from Windows 7 to Windows 8), not applying a service pack. Teaming Notes ============= Intel devices that are not supported by Intel(R) PROSet can still be added to teams. These devices are supported by the Multi-Vendor Teaming functionality of ANS teams. Microsoft Server 2012 NIC Teaming (LBFO) ---------------------------------------- Intel(R) Advanced Network Services (ANS) teaming and VLANs are incompatible with Microsoft Server 2012 NIC Teaming (LBFO). Do not create an LBFO team using ports that are part of an ANS team or ANS VLAN. DCB is not compatible with Microsoft Server 2012 NIC Teaming (LBFO) ------------------------------------------------------------------- Data Center Bridging (DCB) is incompatible with Microsoft Server 2012 NIC Teaming (LBFO). Do not create an LBFO team using Intel 10G ports when DCB is installed. Do not install DCB if Intel 10G ports are part of an LBFO team. Install failures and persistent link loss may occur if DCB and LBFO are used on the same port. RLB is not supported when a team is added to a virtual NIC ---------------------------------------------------------- Virtual NICs cannot be created on a team with Receive Load Balancing enabled. Receive Load Balancing is automatically disabled if you create a virtual NIC on a team. Team setup requirement ---------------------- Before creating a team, make sure each adapter is configured similarly. Check each adapter's settings in Intel PROSet. Settings to check include QoS Packet Tagging, Jumbo Frames, and the various offloads. If team members implement Advanced features differently, the team will align the settings with the least capable adapter. Changing Offload Settings for an Adapter in an ANS Team ------------------------------------------------------- When you disable an offload setting for an adapter in an ANS team, the team reloads and the team capabilities are recalculated. As a result, the offload setting is disabled for the remaining adapters in the ANS team. Intel PROSet does not reflect the fact that the offload setting is disabled for the remaining adapters in the team. If you re-enable the offload setting for the original adapter in the team, the settings will not be applied until the system is rebooted or the team is reloaded. IEEE 802.3ad teaming on Cisco trunks ------------------------------------ When implementing 802.3ad teams on Cisco switch ports in trunking mode, set the native/untagged VLAN for these ports to ID 1. Otherwise, you may experience traffic loss or lack of failover between aggregators. See your Cisco documentation for information about setting the native VLAN ID. Teaming Known Issues -------------------- Network Connections window shows the team as disabled or network cable unplugged ---------------------------------------------------------------- After adding a VLAN to the team, this is normal. The connection protocols are now bound to the VLAN on the team. You can configure the connection protocols in the Properties for the VLAN. Team name doesn't change in Device Manager ------------------------------------------ If you modify a team name from the team property sheet, it may take several minutes for the name to change in Device Manager. Closing and opening Device Manager will load the new name. Removing a teamed adapter from a hot-plug system ------------------------------------------------ When you physically remove an adapter that is part of a team or a VLAN, you must reboot or reload the team/VLAN before using that adapter in the same network. This will prevent Ethernet address conflicts. VLANs remain after team removal ------------------------------- When you remove a team, some of the VLANs bound to that team may remain. You can manually remove the VLANs to correct the issue. Changing speed and duplex of adapters in a team ----------------------------------------------- When you add an adapter to a Link Aggregation team using Intel PROSet, make sure that the adapter is running at the same speed and duplex of the other adapters in the team. Compatibility notes for Multi Vendor Teaming -------------------------------------------- Attempting to hot-add a non-Intel adapter to a team may cause system instability. If you do hot-add a non-Intel adapter to a team, make sure you restart the computer or reload the team. IEEE 802.3ad teaming with Foundry switches ------------------------------------------ Foundry switches require an even number of ports in an aggregated link. If you remove an adapter from an 802.3ad team connected to a Foundry switch, make sure you maintain an even number of adapters in the team. Jumbo Frames and Jumbo Packets ============================== Jumbo Frames and MACSec are not compatible on the Intel(R) 82579LM and Intel(R) 82579V Network Connections. If MACSec is enabled on a platform containing either part, you will not be able to enable Jumbo Frames on the connection. Limited Jumbo Frame Size ------------------------ Some Intel gigabit adapters and connections that support Jumbo Frames have a frame size limit of 4K bytes. The following device have this limitation: Intel(R) 82577LM Gigabit Network Connection Intel(R) 82578DM Gigabit Network Connection The following devices do not support jumbo frames: Intel(R) PRO/1000 Gigabit Server Adapter Intel(R) PRO/1000 PM Network Connection Intel(R) 82562V 10/100 Network Connection Intel(R) 82562GT 10/100 Network Connection Intel(R) 82566DM Gigabit Network Connection Intel(R) 82566DC Gigabit Network Connection Intel(R) 82566DC-2 Gigabit Network Connection Intel(R) 82562V-2 10/100 Network Connection Intel(R) 82562G-2 10/100 Network Connection Intel(R) 82562GT-2 10/100 Network Connection Intel(R) 82567LF Gigabit Network Connection Intel(R) 82567V Gigabit Network Connection Intel(R) 82567LF-2 Gigabit Network Connection Intel(R) 82567V-2 Gigabit Network Connection Intel(R) 82567LF-3 Gigabit Network Connection Intel(R) 82552 10/100 Network Connection Intel(R) 82577LC Gigabit Network Connection Intel(R) 82578DC Gigabit Network Connection Intel(R) 82567V-3 Gigabit Network Connection Intel(R) 82567V-4 Gigabit Network Connection The Intel PRO/1000 PL Network Connection supports jumbo frames in Microsoft* Windows* operating systems only when Intel(R) PROSet for Windows Device Manager is installed. Power Management and System Wake ================================ Not all systems support every wake setting. There may be BIOS or Operating System settings that need to be enabled for your system to wake up. In particular, this is true for Wake from S5 (also referred to as Wake from power off). Microsoft Windows 7 and Windows Server 2008 R2 do not support Wake on directed packet. Systems with these operating systems will not wake on a ping or other directed packet. System does not wake when expected ---------------------------------- Under Microsoft Windows 7 or Windows Server 2008 R2, the system may not wake when sent an ARP packet. Forcing your system into Home Networking mode (instead of work or public mode) will resolve the issue. You can set the network mode during install or from the Networking Control Panel. However, if the network is disconnected and reconnected, and a DHCP server is not available or if there is no default gateway defined, it appears to the operating system that the network is undefined and the OS will reset it to public. Under Microsoft Windows 8 or Windows Server 2012, the system may not wake even though Wake on LAN settings are enabled. Disabling Fast Startup in the operating system should resolve the issue. System does not wake on link ---------------------------- On a driver-only installation, if you change 'Wake on Link Settings' to Forced and change 'Wake on Magic Packet' and 'Wake on Pattern Match' to Disabled, the system may not wake up when expected. In order to "Wake on Link" successfully, check the Power Management tab and make sure that "Allow this device to wake the computer" is checked. You may also need to change 'Wake on Magic Packet' or 'Wake on Pattern Match' to Enabled. On Microsoft* Windows* 7, or later, you must enable Wake on Magic Packet or Wake on Pattern Match for Wake on Link to function properly. Directed Packets may not wake the system ---------------------------------------- On some systems, quad port server adapters may not wake when configured to wake on directed packet. If you experience problems waking on directed packets, you must configure the adapter to use Magic Packets*. Power Management options are unavailable or missing --------------------------------------------------- If you install only the base drivers, later install Intel(R) PROSet for Windows Device Manager, then remove Intel PROSet, the settings on the Power Management tab on the Adapter Property Sheet may be unavailable or missing altogether. You must reinstall Intel PROSet to resolve the issue. Low power link speed slower than expected ----------------------------------------- If you disable the "Reduce Power During Standby" setting and remove power from the system, your system may link at 10Mbps when power is restored, instead of 100Mbps or faster. The system will continue to link at 10Mbps until the operating system is loaded. This setting will be restored when the OS loads. System Wakes Unexpectedly ------------------------- On a driver only install, if you uncheck the "Allow this device to bring the computer out of standby" option on the Power Management tab, the adapter will still wake the system from Standby or Hibernate. The "Wake on Settings" option on the Advanced tab must also be set to Disabled. Auto Connect Battery Saver (ACBS) enabled NICs do not power up when connected back to back ------------------------------------------------------------------- If you have two systems, both running on batteries and both with ACBS-enabled NICs that are in an ACBS state, and you connect them back to back, the NICs will not power up. Since both NICs are powered down, neither one can generate a link signal to wake the other. Either connect AC power to one system or disable ACBS to resolve this issue. Auto Connect Battery Saver (ACBS) does not function --------------------------------------------------- ACBS will not function on an adapter if the adapter has forced speed or duplex settings. ACBS will only function if the adapter is set to auto-detect or auto-negotiate. Wake on LAN is unavailable -------------------------- Wake on LAN is supported on port A only on the following devices: - Intel(R) PRO/1000 GT Quad Port Server Adapter - Intel(R) PRO/1000 PT Quad Port Server Adapter - Intel(R) PRO/1000 PT Dual Port Network Connection - Intel(R) PRO/1000 PT Dual Port Server Connection - Intel(R) PRO/1000 PT Dual Port Server Adapter - Intel(R) PRO/1000 PF Dual Port Server Adapter - Intel(R) PRO/1000 PT Quad Port LP Server Adapter - Intel(R) PRO/1000 PF Quad Port Server Adapter - Intel(R) Gigabit ET2 Quad Port Server Adapter - Intel(R) Ethernet Server Adapter I340-T4 - Intel(R) Ethernet Server Adapter I340-T2 - Intel(R) Gigabit ET Quad Port Server Adapter - Intel(R) Gigabit EF Dual Port Server Adapter - Intel(R) Gigabit ET Dual Port Server Adapters - Intel(R) Gigabit VT Quad Port Server Adapter - Intel(R) Ethernet Server Adapter I340-F4 Intel 10GbE Network Adapters do not support Wake on LAN on any port. System Wakes-Up from a Removed VLAN ----------------------------------- If a system goes into standby mode, and a directed packet is sent to the IP address of the removed VLAN, the system will wake-up. This occurs because a directed packet bypasses VLAN filtering. Intel Network Adapters ignore consecutive Wake Up signals while transitioning into standby mode ----------------------------------------------------------- While sending a system into standby, occasionally a wake up packet arrives before the system completes the transition into standby mode. When this happens, the system ignores consecutive wake up signals and remains in standby mode until manually powered up using the mouse, keyboard, or power button. Link flap when Energy Efficient Ethernet is enabled --------------------------------------------------- Some switches do not support Energy Efficient Ethernet (EEE) correctly. Make sure your switch is loaded with the latest firmware. Disabling EEE on your adapter may resolve this issue. Microsoft Windows* 8.1 and Windows Server* 2012 R2 Notes ======================================================== Some older Intel(R) Ethernet Adapters do not have full software support for the most recent versions of Microsoft Windows*. Many older Intel Ethernet Adapters have base drivers supplied by Microsoft Windows. Lists of supported devices per OS are available at: http://www.intel.com/support/go/network/adapter/nicoscomp.htm Virtual Machine Queues are not allocated until reboot ----------------------------------------------------- On a Microsoft Windows Server 2012 R2 system with Intel(R) Ethernet Gigabit Server adapters installed, if you install Hyper-V and create a VM switch, Virtual Machine Queues (VMQ) are not allocated until you reboot the system. Virtual machines can send and receive traffic on the default queue, but no VMQs will be used until after a system reboot. Link loss after changing the Jumbo Frames setting ------------------------------------------------- Inside a guest partition on a Microsoft Windows Server 2012 R2 Hyper-V virtual machine, if you change the jumbo frame Advanced setting on an Intel(R) X540 based Ethernet Device or associated Hyper-V NetAdapter, you may lose link. Changing any other Advanced Setting will resolve the issue. DCB QoS and Priority Flow Control do not act as expected -------------------------------------------------------- If you use Microsoft�s Datacenter Bridging (DCB) implementation configure Quality of Service (QoS) and Priority Flow Control (PFC), the actual traffic flow segregation per traffic class may not match your configuration and PFC may not pause traffic as expected. If you mapped more than one priority to a Traffic Class, enabling only one of the priorities and disabling the others will work around the issue. Installing Intel�s DCB implementation will also resolve this issue. This issue affects Microsoft Windows Server 2012 and Server 2012 R2. Microsoft Windows* 8 and Windows Server* 2012 Notes =================================================== Some older Intel(R) Ethernet Adapters do not have full software support for the most recent versions of Microsoft Windows*. Many older Intel Ethernet Adapters have base drivers supplied by Microsoft Windows. Lists of supported devices per OS are available at: http://www.intel.com/support/go/network/adapter/nicoscomp.htm Hot plug operations do not work as expected in the following reference designs: Foxcove - Hot plug operations do not work. Emerald Ridge - Hot plug operations work only if you have the latest BIOS. In Intel(R) PROSet for Windows Device Manager, the help text may not initially be displayed. The text should appear after switching between tabs a few times in Intel(R) PROSet. DCB QoS and Priority Flow Control do not act as expected -------------------------------------------------------- If you use Microsoft�s Datacenter Bridging (DCB) implementation configure Quality of Service (QoS) and Priority Flow Control (PFC), the actual traffic flow segregation per traffic class may not match your configuration and PFC may not pause traffic as expected. If you mapped more than one priority to a Traffic Class, enabling only one of the priorities and disabling the others will work around the issue. Installing Intel�s DCB implementation will also resolve this issue. This issue affects Microsoft Windows Server 2012 and Server 2012 R2. Microsoft Windows* 7 and Windows Server* 2008 R2 Notes ====================================================== Microsoft Windows 7 and Windows Server 2008 R2 do not support Wake on directed packet. Systems with these operating systems will not wake on a ping or other directed packet. Some older Intel(R) Ethernet Adapters do not have full software support for the most recent versions of Microsoft Windows*. Many older Intel Ethernet Adapters have base drivers supplied by Microsoft Windows. Lists of supported devices per OS are available at: http://www.intel.com/support/go/network/adapter/nicoscomp.htm Flow Control is off by default ------------------------------ The inbox drivers for Intel network devices in Windows 7 and Windows Server 2008 R2 have flow control turned off by default. Novell* NetWare* Notes ====================== Newer devices do not support Netware ------------------------------------ Devices launched after 1-1-2010 do not support Novell Netware. Devices based on the Intel(R) 82576 controller are the last to have Netware drivers. Novell NetWare support for PCI Express devices ---------------------------------------------- PCI Express devices are supported in NetWare version 6.5 Netware 5.1 (and later) with gigabit adapters ---------------------------------------------- When manually installing drivers in a Netware 5.1 (and later) environment, there may not be enough resources for all adapters during installation, so the parameter of all gigabit adapters' RX buffer should be equal to or lower than 32 (in multiples of 8). Intel(R) 82562V and 82562GT 10/100 Network Connection Notes =========================================================== The Intel(R) 82562V 10/100 Network Connection and Intel(R) 82562V 10/100 Network Connection are supported by the gigabit drivers. Intel 10GbE Network Adapter Notes ================================= Attaching the cable to the Intel(R) 10 Gigabit AF DA Dual Port Server Adapter may require significant force. The cable must be latched in for proper operation. When 82599-based SFP+ devices are connected back to back, they should be set to the same Speed/Duplex setting. Results may vary if you mix speed settings. Some Intel(R) 10 Gigabit Network Adapters and Connections support SFP+ pluggable optical modules. 82599-Based Adapters NOTES: * If your 82599-based Intel(R) Network Adapter came with Intel optics, or is an Intel(R) Ethernet Server Adapter X520-2, then it only supports Intel optics and/or the direct attach cables listed below. Supplier Type Part Numbers SR Modules Intel DUAL RATE 1G/10G SFP+ SR (bailed) AFBR-703SDZ-IN2 Intel DUAL RATE 1G/10G SFP+ SR (bailed) FTLX8571D3BCV-IT Intel DUAL RATE 1G/10G SFP+ SR (bailed) AFBR-703SDDZ-IN1 LR Modules Intel DUAL RATE 1G/10G SFP+ LR (bailed) FTLX1471D3BCV-IT Intel DUAL RATE 1G/10G SFP+ LR (bailed) AFCT-701SDZ-IN2 Intel DUAL RATE 1G/10G SFP+ LR (bailed) AFCT-701SDDZ-IN1 The following is a list of 3rd party SFP+ modules and direct attach cables that have received some testing. Not all modules are applicable to all devices. Supplier Type Part Numbers Finisar SFP+ SR bailed, 10g single rate FTLX8571D3BCL Avago SFP+ SR bailed, 10g single rate AFBR-700SDZ Finisar SFP+ LR bailed, 10g single rate FTLX1471D3BCL Finisar DUAL RATE 1G/10G SFP+ SR (No Bail) FTLX8571D3QCV-IT Avago DUAL RATE 1G/10G SFP+ SR (No Bail) AFBR-703SDZ-IN1 Finisar DUAL RATE 1G/10G SFP+ LR (No Bail) FTLX1471D3QCV-IT Avago DUAL RATE 1G/10G SFP+ LR (No Bail) AFCT-701SDZ-IN1 Finisar 1000BASE-T SFP FCLF8522P2BTL Avago 1000BASE-T SFP ABCU-5710RZ HP 1000BASE-SX SFP 453153-001 82599-Based adapters support all passive and active limiting direct attach cables that comply with SFF-8431 v4.1 and SFF-8472 v10.4 specifications. 82598-Based Adapters NOTES: * Intel(R) Network Adapters that support removable optical modules only support their original module type (i.e., the Intel(R) 10 Gigabit SR Dual Port Express Module only supports SR optical modules). If you plug in a different type of module, the driver will not load. * Hot Swapping/hot plugging optical modules is not supported. * Only single speed, 10 gigabit modules are supported. * LAN on Motherboard (LOMs) may support DA, SR, or LR modules. Other module types are not supported. Please see your system documentation for details. The following is a list of SFP+ modules and direct attach cables that have received some testing. Not all modules are applicable to all devices. Supplier Type Part Numbers Finisar SFP+ SR bailed, 10g single rate FTLX8571D3BCL Avago SFP+ SR bailed, 10g single rate AFBR-700SDZ Finisar SFP+ LR bailed, 10g single rate FTLX1471D3BCL 82598-Based adapters support direct attach cables that comply with SFF-8431 v4.1 and SFF-8472 v10.4 specifications with the following exceptions: Supplier Type Part Numbers Leoni 3 meter passive direct attach cable 747522301 Amphenol 3 meter passive direct attach cable 571540002 *** Active direct attach cables are not supported. THIRD PARTY OPTIC MODULES AND CABLES REFERRED TO ABOVE ARE LISTED ONLY FOR THE PURPOSE OF HIGHLIGHTING THIRD PARTY SPECIFICATIONS AND POTENTIAL COMPATIBILITY, AND ARE NOT RECOMMENDATIONS OR ENDORSEMENT OR SPONSORSHIP OF ANY THIRD PARTY'S PRODUCT BY INTEL. INTEL IS NOT ENDORSING OR PROMOTING PRODUCTS MADE BY ANY THIRD PARTY AND THE THIRD PARTY REFERENCE IS PROVIDED ONLY TO SHARE INFORMATION REGARDING CERTAIN OPTIC MODULES AND CABLES WITH THE ABOVE SPECIFICATIONS. THERE MAY BE OTHER MANUFACTURERS OR SUPPLIERS, PRODUCING OR SUPPLYING OPTIC MODULES AND CABLES WITH SIMILAR OR MATCHING DESCRIPTIONS. CUSTOMERS MUST USE THEIR OWN DISCRETION AND DILIGENCE TO PURCHASE OPTIC MODULES AND CABLES FROM ANY THIRD PARTY OF THEIR CHOICE. CUSTOMERS ARE SOLELY RESPONSIBLE FOR ASSESSING THE SUITABILITY OF THE PRODUCT AND/OR DEVICES AND FOR THE SELECTION OF THE VENDOR FOR PURCHASING ANY PRODUCT. THE OPTIC MODULES AND CABLES REFERRED TO ABOVE ARE NOT WARRANTED OR SUPPORTED BY INTEL. INTEL ASSUMES NO LIABILITY WHATSOEVER, AND INTEL DISCLAIMS ANY EXPRESS OR IMPLIED WARRANTY, RELATING TO SALE AND/OR USE OF SUCH THIRD PARTY PRODUCTS OR SELECTION OF VENDOR BY CUSTOMERS. Intel 10GbE Network Adapter Known Issues ----------------------------------------- Supported SFP or SFP+ module not recognized by the system --------------------------------------------------------- If you try to install an unsupported module, the port may no longer install any subsequent modules, regardless of whether the module is supported or not. The port will show a yellow bang under Windows Device manager and an event id 49 (unsupported module) will be added to the system log when this issue occurs. To resolve this issue, the system must be completely powered off. Lower than expected performance on dual port 10GbE devices ---------------------------------------------------------- Some PCIe x8 slots are actually configured as x4 slots. These slots have insufficient bandwidth for full 10Gbe line rate with dual port 10GbE devices. The driver can detect this situation and will write the following message in the system log: "PCI-Express bandwidth available for this card is not sufficient for optimal performance. For optimal performance a x8 PCI-Express slot is required." If this error occurs, moving your adapter to a true x8 slot will resolve the issue. Link Loss on 10GbE Devices with Jumbo Frames enabled ---------------------------------------------------- You must not lower Receive_Buffers or Transmit_Buffers below 256 if jumbo frames are enabled on an Intel(R) 10GbE Device. Doing so will cause loss of link. Failed connection and possible system instability ------------------------------------------------- If you have non-Intel networking devices capable of Receive-Side Scaling installed in your system, the Microsoft Windows registry keyword "RSSBaseCPU" may have been changed from the default value of 0x0 to point to a logical processor. If this keyword has been changed then devices based on Intel(R) 82598 or 82599 10 Gigabit Ethernet Controllers might not pass traffic. Attempting to make driver changes in this state may cause system instability. Set the value of RSSBaseCpu to 0x0, or to a value corresponding to a physical processor, and reboot the system to resolve the issue. Quad Port Server Adapter Notes ============================== Hot Plug operations are not supported by the following Intel Quad Port Server Adapters: Intel(R) Gigabit ET2 Quad Port Server Adapter Intel(R) Gigabit ET Quad Port Server Adapter Intel(R) Gigabit VT Quad Port Server Adapter Intel(R) PRO/1000 PF Quad Port Server Adapter Intel(R) PRO/1000 PT Quad Port LP Server Adapter Intel(R) PRO/1000 PT Quad Port Server Adapter Intel(R) PRO/1000 GT Quad Port Server Adapter Intel(R) PRO/1000 MT Quad Port Server Adapter System does not boot -------------------- Your system may run out of I/O resources and fail to boot if you install more than four quad port server adapters. Moving the adapters to different slots or rebalancing resources in the system BIOS may resolve the issue. This issue affects the following Adapters: * Intel(R) Ethernet Server Adapter I350-T4 * Intel(R) Gigabit ET2 Quad Port Server Adapter * Intel(R) Gigabit ET Quad Port Server Adapter * Intel(R) Gigabit VT Quad Port Server Adapter * Intel(R) PRO/1000 PF Quad Port Server Adapter * Intel(R) PRO/1000 PT Quad Port LP server Adapter Intel PRO/1000 GT Quad Port Server Adapter Not recommended for use on some systems ---------------------------------------------------------- The Intel PRO/1000 GT Quad Port Server Adapter does not function correctly in the following systems: * SuperMicro* P4DP6 running SCO Unixware or OpenServer 6 * Intel(R) Server Board SE7505VB2 based systems (PCI slot 5 only. Other slots work as designed) Code 10 on Intel(R) PRO/1000 PT Quad Port LP Server Adapter ----------------------------------------------------------- You may encounter a Windows Code 10 error with an Intel(R) PRO/1000 PT Quad Port LP Server Adapter installed in slot #4 of a SuperMicro 7046T-H6R system. Moving the adapter to another slot will resolve the issue. Intel PRO/1000 MT Quad Port Server Adapter Known Issues ------------------------------------------------------- The Intel PRO/1000 MT Quad Port Server Adapter operates in 3.3 volt PCI-X slots only. For best performance, this adapter should be installed in a 64-bit PCI-X slot. Refer to the detailed installation instructions in the User's Guide for additional requirements. Wake on LAN is not supported on the Intel PRO/1000 MT Quad Port Server Adapter. Trying to enable this feature with IBAUTIL.EXE will not have any effect. The Intel PRO/1000 MT Quad Port Server Adapter supports Intel(R) Boot Agent functionality on ports A and B, however it is disabled by default. To enable and use the Intel Boot Agent, refer to the User's Guide and other information in the \APPS\BOOTAGNT\ directory. Multiple Intel PRO/1000 MT Quad Port Server Adapters in one system ------------------------------------------------------------------ Installing more than two Intel PRO/1000 MT Quad Port Server Adapters in the same system is not recommended. Many systems are unable to support the power requirements for more than two of these adapters. Use only in a PCI-X Slot ------------------------ Reduced performance has been observed when the Intel PRO/1000 MT Quad Port Server Adapter is installed in a slot other than a PCI-X slot. Shared Interrupt Limitation --------------------------- In some systems, the BIOS and OS assign the same interrupt number to two or more different ports on the Intel PRO/1000 MT Quad Port Server Adapter. If this occurs, these ports do not function properly. To address this issue, reassign the system resources so that each port of the adapter has its own unique interrupt number or disable one of the ports sharing the same interrupt number. Downshifting ------------ When connecting to any Gigabit switch via a faulty CAT 5 cable where one pair is broken, the adapter does not downshift from 1 Gig to 100Mbps. For the adapter to downshift, it must identify two broken pairs in the cable. Intel PRO/1000 MT Quad Port Server Adapter Not recommended for use on some systems ---------------------------------------------------------- The Intel PRO/1000 MT Quad Port Server Adapter does not function correctly in the following systems: Dell* PowerEdge* 2500 Dell PowerEdge 6400 Dell PowerEdge 6450 Dell PowerEdge 6650SC Intel Saber, Saber-R, and Saber-Rx Systems SuperMicro 370DE6 SuperMicro P4DP6 IBM* eServer* xSeries* 365 Using the Intel PRO/1000 MT Quad Port Server Adapter in these configurations is not recommended. Heavy traffic may cause system reboot in some systems ----------------------------------------------------- Using an Intel PRO/1000 MT Quad Port Server Adapter may cause a reboot in systems with the Intel Profusion chipset including: Intel OCPRF100 and SRPM8 server systems; Compaq* ProLiant* 8000, 8500, ML750, DL760; Dell PowerEdge 8450, 6300, 6350; IBM* x370. Using the Intel PRO/1000 MT Quad Port Server Adapter in these configurations is not recommended. Known Issues ============ Receive Side Scaling value is blank ----------------------------------- Changing the Receive Side Scaling setting of an adapter in a team may cause the value for that setting to appear blank when you next check it. It may also appear blank for the other adapters in the team. The adapter may be unbound from the team in this situation. Disabling and enabling the team will resolve the issue. CPU utilization higher than expected ------------------------------------ Setting RSS Queues to a value greater than 4 is only advisable for large web servers with several processors. Values greater than 4 may increase CPU utilization to unacceptable levels and have other negative impacts on system performance. RSS Load Balancing Profile Advanced Setting ------------------------------------------- Setting the "RSS load balancing profile" Advanced Setting to "ClosestProcessor" may significantly reduce CPU utilization. However, in some system configurations (such as a system with more Ethernet ports than processor cores), the "ClosestProcessor" setting may cause transmit and receive failures. Changing the setting to "NUMAScalingStatic" will resolve the issue. Unexpected link loss when connected to Netgear XSM7224S switch -------------------------------------------------------------- The Netgear XSM7224s switch is sensitive to Energy Efficient Ethernet (EEE) mode. Link flap errors will occur with several Intel devices when EEE mode is enabled. Disable EEE mode to resolve the issue. This issue affects devices based on the following: * Intel(R) I350 controller * Intel(R) 82579 series of controllers * Intel(R) I217 series of controllers * Intel(R) I218 series of controllers Reboot Prompt Appears when modifying the Performance Profile --------------------------------------------------------------------- In Microsoft* Windows Server*, after modifying the performance profile, a reboot prompt may appear. The Intel� Ethernet FCoE boot was configured and there is no need to reboot. The base driver reloads are blocked if FCoE boot is configured and the system is connected to an FCoE target, even if the system was booted locally. Opening Windows Device Manager property sheet takes longer than expected ------------------------------------------------------------------------ The Windows Device Manager property sheet may take 60 seconds or longer to open. The driver must discover all Intel Ethernet devices and initialize them before it can open the property sheet. This data is cached, so subsequent openings of the property sheet are generally quicker. Audio or video distortion when LAN cable is connected or disconnected --------------------------------------------------------------------- Momentary audio distortion or video playback issues may occur when you connect or disconnect a LAN cable to the onboard Ethernet port. Intel(R) 82577 and 82578 based network connections are affected by this issue. Reduced or erratic receive performance -------------------------------------- Intel(R) 7500 chipset-based systems may experience degraded receive performance. Increasing receive descriptors to 1024 will resolve the issue. Disabling C-states in the system BIOS will also resolve the issue. Activity LED blinks unexpectedly -------------------------------- If a system based on the 82577, 82578, or 82579 controller is connected to a hub, the Activity LED will blink for all network traffic present on the hub. Connecting the system to a switch or router will filter out most traffic not addressed to the local port. Unexpected NMI with 82599-based NICs ------------------------------------ If you set the PCIe Maximum Payload Size to 256 bytes in your system BIOS and install an 82599-based NIC, you may receive an NMI when the NIC attains link. This happens when the physical slot does not support a payload size of 256 Bytes even if the BIOS does. Moving the adapter to a slot that supports 256 bytes will resolve the issue. Consult your system documentation for information on supported payload values. VLANs are not supported on VMQ enabled adapters and teams --------------------------------------------------------- If you create a VLAN on a VMQ enabled adapter, the VMQ setting will automatically be set to disabled. The same will happen if you create a VLAN on a team whose member adapters have VMQ enabled. Unexpected Connectivity Loss ---------------------------- If you uncheck the "Allow the computer to turn off this device to save power" box on the Power Management tab and then put you system to sleep, you may lose connectivity when you exit sleep. You must disable and enable the NIC to resolve the issue. Installing Intel(R)PROSet for Windows Device Manager will also resolve the issue. Device Manager freezes on VLAN removal -------------------------------------- Removing multiple VLANs from the Intel(R) 82576 Virtual Function device may cause Device Manager to freeze. You must reboot the virtual partition to resolve the issue. SNMP errors in the System Event Log ----------------------------------- Under Microsoft Windows 7 or Windows Server 2008 R2, you may see the following error in the System Event Log: "The SNMP Service encountered an error while accessing the registry key "SYSTEM\CurrentControlSet\Servcies\SNMP\Parameters\TrapConfiguration" The Windows 7 SNMP service start up isn't properly configuring the service with a TrapConfiguration key. Perform the following to correct the issue: 1. Open Services applet (run services.msc). 2. Right click on SNMP Service, then select Properties. 3. Click on the Traps tab. Enter "public" for the Community name and click Add to list. 4. Click on the Security tab. Click the Add button. Enter "public" and click on the Add button. System hang at login or shut down --------------------------------- On the systems listed below, installing Intel(R) Gigabit Quad Port Server Adapters may hang the system at the login screen or when shutting down. This has been reported on: * Intel(R) PRO/1000 PT Quad Port LP Server Adapter * Intel(R) Gigabit ET Quad Port Server Adapter And systems with the following motherboards: * Intel(R) Server Board S5400SF * Intel(R) Server Board S5000VSA * Intel(R) Server Board S5000PAL * Intel(R) Server Board S5000XAL * Intel(R) Workstation Board S5000XVN Installing system BIOS 97 or later will resolve this issue. VLANs unsupported on some Intel devices --------------------------------------- The following devices do not support VLANs: - Intel(R) 82567V-2 Gigabit Network Connection - Intel(R) 82567V Gigabit Network Connection Direct Assignment in a Virtual Environment ------------------------------------------ The following Intel devices do not support Direct Assignment: - All PCI devices - All PCI-X devices - Older PCIe devices Reduced Large Send Offload performance -------------------------------------- Large Send Offload (LSO) and IPSec Offload are not compatible. LSO is automatically disabled when IPSec Offload is enabled. This may reduce the performance of non-IPSec traffic. Confining all of your IPSec traffic to one port and enabling IPSec Offload only on that port may mitigate this issue. On Microsoft Windows 8/Server 2012 and later, devices based on the 82576, 82599, and X540 controllers are not affected by this issue. Hot Plug does not function in Microsoft Windows ----------------------------------------------- On an Intel(R) Server System SR9000MK4U, the following dual port server adapters cannot be removed using the system's Hot Plug functionality. Use the Windows Safely Remove Hardware utility to remove the adapters. Intel(R) PRO/1000 PT Dual Port Server Adapter Intel(R) 10 Gigabit XF SR Dual Port Server Adapter Hot Add operations may fail on Intel(R) Gigabit ET Dual Port Server Adapters. Doing so may cause a code 12 error. Hot Replace operations function normally. Dropped Receive Packets on Half-duplex 10/100 Networks ------------------------------------------------------ If you have an Intel PCI Express adapter installed, running at 10 or 100 Mbps, half-duplex, with TCP Segment Offload (TSO) enabled, you may observe occasional dropped receive packets. To work around this problem, disable TSO, or update the network to operate in full-duplex and/or 1 Gbps. Lost SOL and IDER sessions -------------------------- SOL and IDER sessions may be lost if spanning tree is enabled. Turn off spanning tree protocol on switch ports connected to devices configured for SOL and IDER access. Procedure for installing and upgrading drivers and utilities ------------------------------------------------------------ Intel does not recommend installing or upgrading drivers and Intel(R) PROSet software over a network connection. Instead, install or upgrade drivers and utilities from each system. To install or upgrade drivers and utilities, follow the instructions in the User Guide. Installing Intel PROSet and Intel PROSet for Windows Device Manager on the same system ---------------------------------------------------------------------- The Intel PROSet install process prevents installing both Intel PROSet and Intel PROSet for Windows Device Manager on the same system. When you install Intel PROSet for Windows Device Manager, prior versions of PROSet are uninstalled automatically. "Malicious script detected" warning from Norton AntiVirus* during PROSet Uninstall ----------------------------------------------------------------- The Intel PROSet uninstall process uses a Visual Basic script as part of the process. Norton AntiVirus and other virus scanning software may mistakenly flag this as a malicious or dangerous script. Letting the script run allows the uninstall process to complete normally. "Out Of Disk Space" Message during Installation ----------------------------------------------- The boot partition requires a minimum of 15 MB free space in order to install Intel PROSet, regardless of which drive you specify for installation. If there is insufficient space on the partition you will see this error message, and the product will not install. Windows Code 10 Error Message on Driver Install or Upgrade ---------------------------------------------------------- If you encounter a Windows Code 10 error message when installing or upgrading drivers, reboot to resolve the issue. Throughput reduction after Hot-Replace -------------------------------------- If an Intel gigabit adapter is under extreme stress and is hot-swapped, throughput may significantly drop. This may be due to the PCI property configuration by the Hot-Plug software. If this occurs, throughput can be restored by restarting the system. No settings available on the Intel(R) Boot Options tab in Windows Device Manager after flashing an EFI image ---------------------------------------------------------------------- The settings have been hidden because the EFI environment does not make use of them. Red Screen with 5400 general exception error after lanutil64 -blink -all command -------------------------------------------------- Using the EFI lanutil64 utility to blink the identification LEDs on all network connections on systems that contain Intel PRO/100 devices may cause the system to crash with a 5400 general exception error. Using the utility to blink the identification LED on an individual network connection will not cause the system to crash. Link Difficulties With 82541 or 82547 Based Connections ------------------------------------------------------- The PROSet Advanced tab now contains a setting allowing the master/slave mode to be forced. This improves time-to-link with some unmanaged switches. For older adapters and controllers, you may encounter difficulty with 82541 or 82547 based connections. Using Intel PRO/1000 XT or T Adapters and e1000ODI.COM Driver ------------------------------------------------------------- In some cases, an Intel PRO/1000 T or PRO/1000 XT adapter or network connection using the e1000ODI.COM driver will not receive traffic. You can fix this problem by disabling Wake On LAN (WOL) in the adapter hardware before connecting to the network. Use IBAUtil to disable WOL. For more information, see the IBAUTIL.TXT file for more information (\APPS\BOOTAGNT directory). Intel Gigabit Network Adapters (copper only) do not detect active link during load time ----------------------------------------------------------------- Some Intel Gigabit Network adapters, especially copper adapters, cannot detect an active link during load time. To resolve this issue, try the following workarounds. - Re-attach to the server without reloading the driver. - For DOS-based installations, add a delay of 4 to 5 seconds in the batch file after the load driver command. - Load the configuration by manually entering commands. - Set adapter to link at 1000 Mbps only. Network stack will not enable RSC ------------------------------------------------------- If Intel Data Center Bridging (DCB) is installed (FCoE, iSCSi, or both), the network stack will not enable Receive Segment Coalescing (RSC). PXE option ROM does not follow the PXE specification with respect to the final "discover" cycle ------------------------------------------------------------------------ In order to avoid long wait periods, the option ROM no longer includes the final 32-second discover cycle. (If there was no response in the prior 16-second cycle, it is almost certain that there will be none in the final, 32-second cycle. Customer Support ================ - Main Intel support website: http://support.intel.com - Network products information: http://support.intel.com/support/go/network/adapter/home.htm Legal / Disclaimers =================== Copyright (C) 1998-2013, Intel Corporation. All rights reserved. Intel Corporation assumes no responsibility for errors or omissions in this document. Nor does Intel make any commitment to update the information contained herein. * Other product and corporate names may be trademarks of other companies and are used only for explanation and to the owners' benefit, without intent to infringe.